Your Privacy Fully Secured

dhak8 A trusted online gaming platform in Bangladesh. We believe every player has the fundamental right to have their personal data protected. This Privacy Policy ("Policy") explains how dhak8 collects your information, the purposes for which it is used, and how it is kept secure.

This policy applies to dhak8's website, mobile app, and all other services. When you create an account, log in, or play any game on dhak8, you automatically Privacy Policy- you are considered to have given your consent. So it is in your best interest to read this carefully.

Dhak8 is committed to being honest and transparent at all times. We never sell your data, never share it unnecessarily with third parties, and never collect additional information without your consent.

Dhak8 collects two types of information — what you provide directly and what is generated automatically while you use the platform.

Dhak8 collects your information in several ways. The primary methods are listed below:

• At registration: The primary information is collected from the form you fill out when creating your account.
• KYC verification timeframe: A copy of your national ID, passport, or driving licence is collected to verify your identity.
• At the time of payment: Payment details are recorded when you make a deposit or withdrawal.
• Automatically: When you use dhak8, device and usage information is collected through cookies and tracking technologies.
• Via customer support: When you contact us via live chat or email.
• From third parties: Relevant information may be obtained from payment providers or identity verification agencies.

Dhak8 uses your information only for specific, legitimate purposes. The key reasons are outlined below:

• Account management: To create, verify, and secure your account.
• Payment Processing: To process deposits and complete withdrawals.
• Customer Service: To resolve your issues and answer your questions.
• Security and Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal obligations: To comply with relevant regulatory directives and international gaming regulations.
• Service Improvement: To improve your experience and develop new features.
• Marketing (subject to consent): To inform you about relevant offers and promotions, if you have given your consent.
• Responsible Gaming: To detect unusual gaming patterns and provide timely assistance.

In limited circumstances, dhak8 may share your information with specific third parties. These include:

• Payment Service Providers: For processing payments via Mobile Banking, Nagad, Rocket, and similar services.
• KYC verification provider: To complete identity and age verification.
• Legal authorities: As required by court orders or government investigations.
• Technology Service Providers: Those who assist in managing dhak8's servers, cloud infrastructure, or software.
• Audit and Compliance: To comply with directives from gaming licensing authorities.

When sharing information with third parties, dhak8 always ensures they are bound by strict confidentiality agreements and may not use the data beyond what is necessary.

Dhak8 employs industry-leading security technology to keep your data protected:

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall and Intrusion Detection: Advanced technology to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Masking: Sensitive information such as bank numbers is partially masked.
• Access control: Only authorized staff can view specific data.

Please note that no system on the internet can guarantee 100% security. You can help protect your account by keeping your password safe and never sharing it with anyone.

Dhak8 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

You can disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain dhak8 features.

As a dhak8 member, you have the following rights over your own data:

To exercise any of these rights, please contact our customer support. We typically respond within 30 days.

Dhak8 does not retain your data beyond what is necessary. Our general policy is:

• While your account is active: All account data is retained while the account remains active.
• After account closure: Financial records are typically retained for up to 5 years due to legal requirements.
• KYC documents: Retained for up to 5 years after verification.
• Cookies and log data: 30 days to 1 year, depending on the type.
• Support Conversations: May be retained for up to 2 years after the issue is resolved.

Once the retention period expires, data is securely and permanently deleted or anonymized.

Dhak8 strictly enforces an 18+ policy. Age is verified at registration, and KYC documents are requested in any case of doubt. If there is evidence that a minor has opened an account, that account is immediately closed and all collected data is permanently deleted.

If a parent believes their child has created an account on dhak8, please contact our support team immediately. We will take prompt action.

Dhak8 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or a platform notification.

The date of each update will be noted at the top of this page. Continued use of dhak8 after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.